Terms of Service

Welcome to IDCDog Technology ("we", "us", or "our") services. By using our website and services, you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our services.

IDCDog Technology provides professional IT remote support services, including but not limited to:

• Remote technical support and troubleshooting
• System operations monitoring services
• IT infrastructure consulting and planning
• Customized IT solutions

When using our services, you agree to:

• Provide true and accurate contact information
• Promptly provide system access required for remote support
• Not use our services for any illegal purpose
• Cooperate with our technical team to complete necessary operational steps
• Maintain open communication channels during service delivery

We are committed to providing high-quality services:

• Response time: We commit to responding within 5 minutes of receiving a request
• Service availability: Target 99.9% service uptime
• Issue escalation: Tiered handling mechanism for complex issues

Specific service levels are subject to the Service Level Agreement (SLA) signed by both parties.

The intellectual property rights of this website and its content (including but not limited to text, graphics, logos, and icons) belong to IDCDog Technology. Without our written permission, these contents may not be reproduced, modified, distributed, or used for commercial purposes.

To the maximum extent permitted by law:

• Our services are provided "as is" without any express or implied warranties
• We are not liable for indirect, incidental, or consequential damages arising from the use or inability to use our services
• Our total liability shall not exceed the service fees paid to us in the 12 months preceding the claim

During the course of service delivery, both parties may have access to each other's confidential information. Both parties agree to:

• Maintain strict confidentiality and not disclose to third parties
• Use confidential information solely for service delivery purposes
• Take reasonable measures to prevent disclosure of confidential information
• Confidentiality obligations survive termination of services

We reserve the right to modify these Terms of Service at any time. Modified terms will be posted on this page with an updated "Last Updated" date. Continued use of our services constitutes acceptance of the modified terms.

If you have any questions about these Terms of Service, please contact us at:

• Email: sales@idcdog.com